Service Mission and Promises

Service Mission

We care.

We listen.

We serve.

Service Promises

PERSONAL

  • I am proud of my professional appearance, language, and behavior.
  • I will keep my work area and branch location clean, organized, and tidy.
  • I will own a twelve–foot circle around me at all times.
  • I will be prudent in my use of social media.
  • I will give back to my community.
  • I will choose to be great!
  • I will reach my potential!

MEMBER

  • I will acknowledge my members and respond politely.
  • I will greet my member promptly, smile, and will call you by your name.
  • I will be present to my member and listen intently.
  • I will behave as if I am always on stage.
  • I will own and immediately resolve my member's issue.
  • I am empowered to create memorable and personal experiences for my members.
  • I will keep my word.
  • I will constantly seek to improve my member's experience.
  • I will protect the privacy and security of my member's information.
  • I will serve my members and my fellow associates who are serving members.
  • I am responsible for uncompromising levels of member service to ensure extraordinary member satisfaction.
  • I will always ask: "Is there anything else I can do for you today?"
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