- I am proud of my professional appearance, language, and behavior.
- I will keep my work area and branch location clean, organized, and tidy.
- I will own a twelve–foot circle around me at all times.
- I will be prudent in my use of social media.
- I will give back to my community.
- I will choose to be great!
- I will reach my potential!
- I will acknowledge my members and respond politely.
- I will greet my member promptly, smile, and will call you by your name.
- I will be present to my member and listen intently.
- I will behave as if I am always on stage.
- I will own and immediately resolve my member's issue.
- I am empowered to create memorable and personal experiences for my members.
- I will keep my word.
- I will constantly seek to improve my member's experience.
- I will protect the privacy and security of my member's information.
- I will serve my members and my fellow associates who are serving members.
- I am responsible for uncompromising levels of member service to ensure extraordinary member satisfaction.
- I will always ask: "Is there anything else I can do for you today?"