Important Security Information

Be on the alert. Stay informed.

There are scams aimed at credit union members and we want to make sure our members stay informed and safe. Please remember, Wasatch Peaks Credit Union will never disclose or ask you to disclose your account numbers, PIN, or Social Security Number via phone, e-mail or text messaging.

Text Messaging Fraud

Messaging fraud is the newest type of scam where members receive a fraudulent message on their phone. "Smishing" uses cell phone text messages to get you to divulge your personal information. The latest scam is to send a text that is titled "fraudulent activity on your debit card." The message may include a website address, a number to text a response, or a phone number to call. The scammer will then try to get you to provide information such as Social Security Number, card number, and CVV2 information. The message will give the appearance that immediate attention is needed. 

If you are a victim of Messaging Fraud, then you should follow the steps below:

  • Do NOT reply to the message in any form
  • Forward the message to  so it can be researched
  • Delete the message
 

Email Fraud/Phishing

Email fraud, or "phishing," involves emails that appear to be from a legitimate source, but are a criminal attempt to obtain personal and/or account information. Phishing emails will often provide a website link that will direct you to a fake website. It will prompt you to enter your personal information. Don't be fooled! The site will look almost identical to the legitimate one. It is important to remember that Wasatch Peaks Credit Union never requests personal information via email, as email is not a secure method of communication.

If you are a victim of email fraud, then you should follow the steps below:

  • Do NOT click any links in or reply to a suspicious email
  • Do NOT enter any requested information
  • Contact your local Wasatch Peaks branch immediately at 801.627.8700
  • Forward the email to
 

Other Online Fraud

Fraud can also occur when selling items through an online auction or seller service. The following is a common online auction scam: 

You are selling merchandise through an auction site or buy from a seller site. The buyer sends you a check that is more than the asking price. You contact the buyer to let him/her know of the error. The buyer apologizes for the mistake and states they sent you the wrong check. The buyer tells you to deposit the check anyway and wire the extra funds back to a specific account. This sounds legitimate but after the check is processed, the Credit Union discovers the check is fraudulent. Since the member who deposits the check bears the responsibility of the check, you are notified that your account needs to be debited to cover the returned check. 

If you become a victim of online auction fraud, then you should follow the steps below:

  • Do NOT wire funds to anyone as reimbursement for overpayment
  • Do NOT deposit or cash the check
  • Contact local law enforcement
 

Voice Messaging Fraud

"Vishing" is facilitated by Voice Over Internet Phone (VoIP) to gain access to your private personal and financial information. With this scam you receive an automated recorded message that gives you a phone number to call. The message will give the appearance that immediate attention is needed. 

If you become a victim of Voice Messaging Fraud, then you should follow the steps below:

  • Do NOT respond to the message in any form
  • Contact your local branch immediately at 801.627.8700
  • Delete the message

 

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